Terms of Use

Welcome to the GRAYCILA Consulting website.

These Terms of Use (“Terms”) govern your access to and use of the website located at https://graycilaconsulting.com.au (“Website”), operated by Graycila Consulting Pty Ltd (ABN 52 648 991 931), referred to in these Terms as “GRAYCILA”, “we”, “us” or “our”.

By accessing or using this Website, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue using the Website.

These Terms apply to the Website and its publicly available content. Separate terms, proposals, agreements or engagement conditions may apply when you purchase, register for or participate in GRAYCILA’s consulting, coaching, programs, workshops or other services.

GRAYCILA is an Australian business strategy and performance consultancy.

We support business owners, leaders and ambitious professionals by combining practical commercial strategy with psychology-informed performance coaching.

Our services may include:

• Strategic Business & Performance Consulting
• Business development and commercial strategy
• Sales, positioning and strategic relationship development
• Leadership and professional performance support
• The Business Within™ program
• Speaking engagements and workshops
• Related business and professional development services

Information presented on this Website is intended to provide a general overview of our approach, services and areas of expertise.

You agree to use this Website lawfully, responsibly and in accordance with these Terms.

You must not:

• Use the Website for unlawful, fraudulent or misleading purposes.
• Attempt to gain unauthorised access to the Website, its systems or associated networks.
• Introduce viruses, malware or other harmful software.
• Interfere with the Website’s operation, performance or security.
• Collect or extract information from the Website through automated means in a manner that breaches applicable law or these Terms.
• Reproduce, distribute or commercially exploit Website content without permission, except as permitted by law.
• Misrepresent your identity or provide deliberately false information through Website forms.
• Use the Website in a manner that infringes another person’s rights.

We reserve the right to take reasonable steps to protect the Website, including restricting access where necessary to address misuse or security concerns.

The information provided on this Website is for general informational and educational purposes.

While GRAYCILA aims to provide useful, relevant and accurate information, Website content does not take into account your specific business circumstances, financial position, personal objectives or professional needs.

Nothing on this Website constitutes personalised business, financial, investment, legal, taxation, medical or psychological advice.

You should obtain appropriate professional advice before making decisions that may significantly affect your business, finances, legal position, health or wellbeing.

Your use of Website information is subject to your own assessment and judgment.

GRAYCILA provides business strategy and performance consulting services designed to support clearer thinking, stronger decision-making and practical action.

Our approach may incorporate psychology-informed concepts relating to confidence, mindset, emotional regulation, behavioural patterns and performance under pressure.

However, unless expressly agreed and delivered by an appropriately qualified professional, GRAYCILA’s services are not intended to constitute:

• Psychological diagnosis or treatment
• Mental health therapy
• Medical advice or treatment
• Financial product advice
• Investment recommendations
• Legal advice
• Taxation advice

Engaging with content on this Website does not establish a formal consultant–client relationship.

A formal engagement begins only when GRAYCILA and the client agree to the applicable service arrangements.

GRAYCILA aims to provide practical insights, strategic guidance and performance support that help clients pursue meaningful business and professional outcomes.

However, individual outcomes depend on numerous factors, including:

• Business circumstances
• Market conditions
• Existing capabilities and resources
• Individual decisions and actions
• Implementation and consistency
• External commercial and economic factors

We do not guarantee particular financial results, revenue increases, sales outcomes, business growth, personal transformations or performance improvements.

Any examples, scenarios or descriptions of potential outcomes provided on this Website are illustrative and should not be interpreted as promises of specific results.

Nothing in this section excludes any guarantee or right that cannot lawfully be excluded under Australian law.

The Business Within™ is GRAYCILA’s signature program exploring the relationship between thinking, beliefs, behaviour and professional or commercial performance.

Information about the program on this Website is provided for general informational purposes.

Program content, structure, delivery methods, inclusions, availability and fees may change.

Participation in The Business Within™ may be subject to separate registration conditions, payment terms, participation requirements and other applicable agreements.

The program is not represented as a substitute for professional mental health treatment or other regulated professional services.

Submitting an enquiry, completing a contact form or requesting a consultation does not automatically establish a contractual relationship with GRAYCILA.

We may contact you to discuss your enquiry, assess whether our services are suitable and provide further information.

Any formal consulting, coaching, speaking or workshop engagement will be subject to separately agreed arrangements.

Unless expressly stated otherwise, submitting an enquiry does not guarantee service availability, acceptance as a client or a particular consultation time.

Fees for consulting, coaching, programs, workshops and speaking engagements may vary depending on the nature, scope and duration of the services.

Where applicable, pricing, payment arrangements, cancellation conditions, rescheduling requirements and refund terms will be communicated through a separate proposal, invoice, booking process or service agreement.

These Website Terms do not independently establish payment obligations for services that have not been purchased or agreed upon.

Where there is an inconsistency between these Website Terms and a separately executed service agreement, the service agreement will generally govern the relevant engagement, subject to applicable law.

Unless otherwise stated, the content and materials published on this Website are owned by or licensed to GRAYCILA.

This may include:

• Business names and branding
• Logos and visual identity
• Website design and layout
• Written content
• Articles and educational materials
• Graphics and illustrations
• Photographs and videos
• Program names and frameworks
• Consulting methodologies and resources
• Workshop and presentation materials

The names GRAYCILA and The Business Within™, together with associated branding and materials, may be protected by applicable intellectual property laws.

Use of the ™ symbol does not necessarily indicate that a trademark is registered.

You may access, view and print reasonable portions of Website content for lawful personal or internal business reference.

You must not reproduce, modify, distribute, publish, sell, license or commercially exploit Website content without our prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of intellectual property to you.

We aim to ensure that information on the Website is accurate and current.

However, business information, service descriptions, availability, program details and other content may change over time.

To the extent permitted by law, we do not warrant that all Website information will always be complete, accurate, current or suitable for a particular purpose.

We may update, amend or remove Website content without prior notice.

We encourage visitors to contact GRAYCILA directly to confirm important details before making decisions based on Website information.

This Website may contain links to third-party websites, social media platforms, booking systems or other external resources.

These links are provided for convenience and information.

GRAYCILA does not necessarily endorse, control or accept responsibility for the content, accuracy, availability or privacy practices of third-party websites.

Your use of external websites is subject to their own terms and policies.

We encourage you to review those terms before providing information or engaging with third-party services.

We respect your privacy and are committed to handling personal information responsibly.

Personal information collected through this Website will be handled in accordance with our Privacy Policy and applicable Australian privacy laws.

Our Privacy Policy explains how we may collect, use, store and disclose personal information, including information submitted through contact forms and enquiries.

You can review our Privacy Policy in full here:

Read our Privacy Policy

We aim to maintain a reliable and secure Website.

However, we cannot guarantee that the Website will always be available, uninterrupted, error-free or free from security vulnerabilities.

Access may occasionally be affected by maintenance, technical issues, hosting interruptions or circumstances beyond our reasonable control.

You are responsible for taking reasonable precautions when using the internet, including maintaining appropriate security protections on your devices.

We may modify, suspend or discontinue Website features where reasonably necessary.

To the maximum extent permitted by applicable law, GRAYCILA excludes liability for loss or damage arising from your use of, or inability to use, this Website, including reliance on general Website information.

This may include indirect or consequential loss, loss of business opportunities, lost profits, loss of data or business interruption, to the extent such liability can lawfully be excluded.

However, nothing in these Terms excludes, restricts or modifies any rights, guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by law.

These Terms do not exclude liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.

Nothing in these Terms is intended to limit your rights under the Competition and Consumer Act 2010 (Cth), including Schedule 2, the Australian Consumer Law (ACL), or other applicable consumer protection legislation.

Where GRAYCILA supplies services to consumers within the meaning of the ACL, statutory consumer guarantees may apply.

These guarantees may include requirements that services be provided with due care and skill, be reasonably fit for a disclosed purpose in applicable circumstances and be supplied within a reasonable time where no timeframe has been agreed.

Any rights or remedies available under the ACL will continue to apply regardless of anything stated in these Terms.

We recognise that enquiries may contain personal, professional or commercially sensitive information.

We aim to handle information submitted through our Website responsibly and in accordance with our Privacy Policy.

However, submitting information through a public Website contact form does not, by itself, establish a formal confidential advisory relationship or create a separate confidentiality agreement.

Please avoid submitting passwords, highly sensitive financial records, confidential third-party information or other information that is not necessary for your initial enquiry.

Where an engagement requires the exchange of commercially sensitive or confidential information, appropriate confidentiality provisions may be addressed in a separate agreement.

Where testimonials, client experiences or case studies are published on this Website, they are intended to describe individual experiences.

They should not be interpreted as guarantees that another client will achieve the same or similar outcomes.

Results may vary depending on individual circumstances, business conditions, implementation and other relevant factors.

We will seek appropriate permission before publishing identifiable client testimonials or confidential client information.

GRAYCILA may update these Terms from time to time to reflect changes in:

• Website functionality
• Business operations
• Services and programs
• Applicable laws
• Security or operational requirements

Updated Terms will be published on this Website with a revised effective date.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Changes to these Website Terms will not automatically amend separately agreed service contracts.

These Terms are governed by the laws of Queensland, Australia, and applicable Commonwealth laws.

Subject to any mandatory legal rights or requirements, disputes relating to these Terms or use of the Website will be subject to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from those courts.

Nothing in this section limits any rights you may have under applicable consumer protection legislation.

If you have questions about these Terms of Use, the Website or GRAYCILA’s services, please contact:

Business name

Graycila Consulting Pty Ltd

ABN

52 648 991 931

Website

graycilaconsulting.com.au

Email

info@graycilaconsulting.com.au

By accessing and using this Website, you acknowledge that you have read these Terms of Use and agree to comply with them.

If you do not agree with these Terms, you should discontinue using the Website.