Privacy Policy

Graycila Consulting Pty Ltd (ABN 52 648 991 931), trading as GRAYCILA Consulting (“GRAYCILA”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, engage our services, participate in our programs or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.

By using our website or engaging with us, you acknowledge that you have had the opportunity to review this Privacy Policy.

GRAYCILA is an Australian business strategy and performance consultancy providing services that combine practical commercial strategy with psychology-informed performance coaching.

Our services may include business strategy and development, leadership and performance consulting, The Business Within™ program, speaking engagements, workshops and related professional development activities.

In providing these services, we may collect and handle personal information necessary to communicate with clients, understand their requirements, deliver services and operate our business.

Depending on how you interact with us, we may collect the following categories of personal information.

Contact and identification information

• Full name
• Email address
• Telephone number
• Business or organisation name
• Job title or professional role
• Business contact details

Business and professional information

• Business goals and objectives
• Commercial challenges and opportunities
• Professional background and experience
• Leadership and performance development objectives
• Information about your business operations, where relevant to our services

Information provided during consulting or coaching

You may voluntarily share information about your professional experiences, decision-making, confidence, behavioural patterns, personal development goals or other matters relevant to your engagement with GRAYCILA.

Some information you choose to disclose may be personal or sensitive in nature. We aim to collect only information reasonably necessary for our services and will seek consent where required by law.

Website and technical information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Website interaction data
• Referral sources
• Approximate geographic location derived from technical information
• Cookies and similar technology identifiers

The specific technical information collected depends on the website services and analytics tools in use.

Communications

We may retain information contained in emails, contact forms, enquiries, meeting correspondence and other communications with us.

We may collect personal information when you:

• Submit an enquiry through our website.
• Contact us by email, telephone or another communication channel.
• Book a consultation or appointment.
• Engage our consulting or coaching services.
• Register for or participate in The Business Within™.
• Attend a workshop, speaking engagement or event.
• Subscribe to communications or updates.
• Interact with our business through professional networking platforms.
• Provide information during meetings, assessments or consulting sessions.

Where reasonably practicable, we collect personal information directly from you.

We may also receive information from third parties, such as professional referral partners, where lawful and appropriate.

We may use personal information to:

1. Respond to enquiries and communicate with prospective clients.
2. Arrange consultations, meetings and appointments.
3. Assess client requirements and determine appropriate services.
4. Deliver business consulting, coaching, workshops and programs.
5. Manage client relationships and ongoing engagements.
6. Process payments, issue invoices and maintain business records.
7. Improve our website, services and customer experience.
8. Provide information about relevant services, programs and events.
9. Manage administrative, operational and legal requirements.
10. Protect the security and integrity of our business systems.
11. Comply with applicable laws and regulatory obligations.

We will not use personal information for unrelated purposes unless permitted or required by law or with your consent where necessary.

During coaching, consulting or professional development activities, clients may voluntarily discuss matters involving emotional wellbeing, personal circumstances, behavioural patterns or other potentially sensitive information.

GRAYCILA recognises that this information requires particular care.

Where information constitutes sensitive information under Australian privacy law, we will seek consent where required and collect it only where reasonably necessary for our functions or activities, or otherwise permitted by law.

We take reasonable steps to restrict access to sensitive information and use it only for appropriate purposes connected with the relevant engagement.

GRAYCILA provides business and performance consulting services. Unless expressly stated otherwise, these services are not a substitute for psychological treatment, medical care or other regulated health services.

We do not sell personal information.

We may disclose personal information where reasonably necessary to operate our business or deliver services, including to:

• Technology and website hosting providers
• Email and communication service providers
• Appointment scheduling platforms
• Customer relationship management systems
• Payment processing providers
• Accounting and administrative service providers
• Professional advisers, including accountants and legal advisers
• Contractors or service providers assisting with business operations
• Government authorities, regulators or law enforcement agencies where required or authorised by law

We take reasonable steps to ensure third-party service providers handle personal information appropriately.

We may also disclose information with your consent or where otherwise permitted or required by law.

Some third-party technology providers used by GRAYCILA may store or process personal information outside Australia.

This may occur through cloud hosting, email systems, analytics platforms, scheduling tools or other digital services.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to comply with applicable Australian privacy requirements, including Australian Privacy Principle 8 where relevant.

The countries in which information is processed may vary depending on the service providers used.

Our website may use cookies and similar technologies to support website functionality, improve performance and understand how visitors interact with our content.

These technologies may be used to:

• Remember website preferences.
• Support essential website functions.
• Measure website traffic.
• Understand visitor interactions.
• Improve website usability.
• Assess the effectiveness of marketing activities.

Where analytics or advertising technologies are implemented, they may collect information such as device identifiers, browsing activity and interactions with our website.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Where required by applicable law, we will obtain consent before using relevant non-essential tracking technologies.

We may send information about GRAYCILA’s services, programs, workshops, events and other relevant business updates where permitted by law.

We aim to comply with the Spam Act 2003 (Cth) and other applicable marketing requirements.

Where required, we will obtain your consent before sending commercial electronic messages.

You may opt out of marketing communications at any time by using the unsubscribe facility provided or contacting us directly.

Opting out of marketing communications will not prevent us from sending necessary service-related or administrative communications.

GRAYCILA takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information and systems involved, these measures may include:

• Access controls and authentication
• Password-protected systems
• Secure cloud-based services
• Appropriate access restrictions
• Secure communication and storage practices
• Limiting access to authorised personnel and service providers

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess the circumstances and comply with applicable notification obligations, including the Notifiable Data Breaches scheme where it applies.

We retain personal information for as long as reasonably necessary to:

• Provide our services.
• Maintain client and business records.
• Meet accounting and taxation requirements.
• Resolve disputes.
• Comply with legal obligations.
• Support legitimate business purposes permitted by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required by law or another lawful basis applies.

You may request access to personal information we hold about you.

You may also request corrections if you believe your information is inaccurate, incomplete, out of date, irrelevant or misleading.

We will respond to requests within a reasonable period and in accordance with applicable law.

In some circumstances, access may be restricted or refused where permitted by law. If this occurs, we will provide an explanation where required.

To request access or correction, please contact us using the details in Section 18.

GRAYCILA recognises the importance of confidentiality in business consulting, coaching and professional development engagements.

Information shared during engagements may include commercially sensitive information, personal experiences, business plans, financial considerations and professional challenges.

We aim to handle this information discreetly and use it only for legitimate purposes connected with the engagement.

However, confidentiality is subject to applicable legal obligations and any disclosures permitted or required by law.

Where appropriate, additional confidentiality provisions may be included in individual client agreements.

Our website may contain links to external websites, social media platforms or third-party services.

GRAYCILA does not control the privacy practices of these external websites.

We encourage you to review their privacy policies before providing personal information.

This Privacy Policy applies to information handled by GRAYCILA and does not automatically extend to independently operated third-party websites.

GRAYCILA’s website and services are primarily intended for adults and business professionals.

We do not knowingly seek to collect personal information from children under 18 through our general website enquiry processes.

If we become aware that personal information has been collected from a child in circumstances requiring parental or guardian consent, we will take appropriate steps in accordance with applicable law.

If you believe GRAYCILA has mishandled your personal information or breached an applicable privacy obligation, please contact us.

We ask that you provide sufficient details to help us understand and investigate your concern.

We will review your complaint and aim to respond within a reasonable period, generally within 30 days.

If you are dissatisfied with our response, and the matter falls within its jurisdiction, you may be entitled to complain to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

https://www.oaic.gov.au

Telephone

1300 363 992

For privacy enquiries, requests to access or correct personal information, or complaints about how your information has been handled, please contact:

Business name

Graycila Consulting Pty Ltd

ABN

52 648 991 931

Website

graycilaconsulting.com.au

Email

info@graycilaconsulting.com.au

Please include “Privacy Enquiry” in the subject line of your email.

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, services or legal obligations.

The latest version will be published on our website with its effective date.

We encourage visitors and clients to review this policy periodically.